Let’s work it out.
Have a question about =0, a score, or your data?
Get in touch. We’d like to help.
Talk to us.
Tell us what happened, your device model, iOS version, and app version. For a score issue, include your player ID if available and when the run finished.
You can also send feedback from the app’s Settings page.
Privacy & deletion.
To request access, correction, or deletion of your player data and leaderboard entries, email us with the subject “=0 Privacy request.”
Include your user ID if you have it. We may need to verify ownership; a public ID alone is not enough. This is a support request, not an instant deletion form.
Email a privacy requestNo email app set up? Copy the address from this page into your usual email service.
Good to know.
My saved score hasn’t appeared yet.
The leaderboard updates periodically. Wait a few minutes, then open it again. It shows your best accepted time, so a slower run will not replace a faster one. If your score still seems wrong, send your user ID and the approximate completion time.
The app cannot start or submit a run.
Check your connection and try again when prompted. Keep the app open if a completed result is waiting to be submitted. If setup keeps failing, reopen the app and contact us with the error message. Closing the app can lose an unfinished run.
My country or city looks wrong.
Regions are estimated from your IP address, not GPS. A VPN, carrier, or network routing can affect the result. Contact us if you have a concern about a location shown with your score.
Will uninstalling delete my player data?
No. Server records are not removed by uninstalling, and a Keychain identifier may remain on your device. Email us to request deletion of your player account and associated data. Read the Privacy Policy for details.
How do I report an inappropriate ad?
Send the time it appeared, a description of the ad, and the app version. If you choose to attach a screenshot, hide any personal information first. Do not follow a suspicious link to investigate it.